Providing Unparalleled Products and Services

Providing "reliable technologies, products, and services" is one of the aims set out in the Kobe Steel Group's Corporate Philosophy. By strengthening our monozukuri-ryoku, or manufacturing capabilities, we aim to maintain the trust of our customers and business partners, both in and outside Japan, by continuing to supply unparalleled products and services.

The Kobe Steel Group has been working to improve information sharing, synergy, and human resource development, in order to strengthen its monozukuri-ryoku, or manufacturing capabilities.

We will continue working to strengthen quality, procurement and energy conservation so as to increase our manufacturing capabilities throughout the Kobe Steel Group and enable the Group to continue offering reliable products and services.

Representatives from each plant participate in our Leaders' Meetings for Monozukuri Promotion. These meetings allow participants to discuss companywide policies, present examples of positive initiatives and share information. Our Production Technology Exchange Meetings, meanwhile, provide an opportunity for engineers to share information on elemental technologies and raise the Group's overall technical level.

Each plant in the Group has a monozukuri promotion leader (at the general manager or deputy general manager level) who acts as a contact person for Kobe Steel Group monozukuri promotion activities. The leaders gather for regularly held Leaders' Meetings for Monozukuri Promotion. Examples of in-house and outside initiatives are reported on, progress reports for ongoing initiatives are shared, and debates on new measures are carried out.

Initiatives outlined during these meetings are then used as guidelines for improvement activities at each plant. When members are interested, we also arrange for on-site meetings with the plants where improvements have been introduced.

The Kobe Steel Group holds Production Technology Exchange Meetings to allow engineers to interact and exchange ideas with others in the same fields in the Group

Each Kobe Steel Group location has adopted quality management systems (such as ISO 9001 certification) and strives to improve quality through customer satisfaction surveys.

The valuable opinions and requests received through customer satisfaction surveys are shared with executive personnel and relevant persons and reflected in efforts to strengthen our monozukuri-ryoku, so as to provide products and services that win customers’ trust and satisfaction.