Quality
Basic Policies
Putting the highest priority on preventing a recurrence of the quality misconduct, the KOBELCO Group is promoting initiatives to strengthen quality management and improve its quality control process.
From the perspective of our customers and business partners, we aim to achieve quality that is trusted by and brings satisfaction to customers and all stakeholders, while working to instill the Quality Charter, which constitutes a part of the Six Pledges of KOBELCO, among all employees and promoting KOBELCO TQM* activities.
Quality Charter
The KOBELCO Group will comply with all laws, public standards, and customer specifications, and make continuous efforts to improve quality, with the goal of providing Trusted Quality in its products and services.
Companywide Policy on Quality Improvement
- Building a foundation and establishing a system to provide trusted quality
- Strengthening business management to provide satisfactory quality
Implementation Structure
Quality Management Committee
The Company established the Quality Management Committee in April 2019 as an advisory body to the Board of Directors. The committee's purpose is to monitor and make recommendations on activities to enhance quality management (Kobelco TQM*), including the effectiveness of measures to prevent recurrence of the quality misconduct. Members of the committee include two internal executives of the Company and three external experts selected by the Board of Directors who have technical or management knowledge on quality control.
- *Total quality management (TQM): A method of business management for comprehensive quality control. Kobelco TQM aims to strengthen the management of each business segment while identifying legal compliance issues that serve the needs of customers and society and addressing them with the participation of all employees.
Kobelco TQM Promotion Committee
The Kobelco TQM Promotion Committee was established as an auxiliary body to the Executive Council, taking over the activities of the Kobelco TQM Promotion Meetings under the previous Medium-Term Management Plan. While improving measures to prevent recurrence of the quality misconduct, the committee will work to improve quality management capabilities by promoting the Kobelco TQM activities, which began in fiscal 2020, and encouraging its practice in daily operations throughout the Group. As Groupwide measures, the committee will work on enhancing middle management, strengthening quality assurance, and improving operational quality through quality control circle (QC circle) activities, as it contributes to achieving the goals of management issues.
The committee, chaired by the director overseeing Companywide TQM activities, consists of 12 members from the head office, business divisions, etc. The Quality Management Committee monitors the Kobelco TQM Promotion Committee's activities and reports their progress to the Board of Directors. In addition, the TQM Promotion Committee aims to raise the level of its capabilities by receiving the recommendations of external members of the Quality Management Committee.
- *Total quality management: A method of business management for comprehensive quality control. Kobelco TQM aims to strengthen the management of each business segment while identifying legal compliance issues that serve the needs of customers and society and addressing them with the participation of all employees.